|Job Title||Project Coordinator|
|Sections||Toll Road Collections|
|Reports To||JR Harris|
The Harris County Attorney’s Office (HCAO) is seeking a Project Coordinator to join our Compliance Division which specializes in lawsuits for debt collection and enforcement of laws that protect the interest of Harris County. Under the supervision of the Division Director and Deputy Division Director, the Project Coordinator will coordinate multiple projects related to the mailing of notices and account escalations, design and implement specific stages of workflow, and assist with administrative tasks such as analyzing data and tracking project success. This position is responsible for ensuring the collections operations are executed strategically and efficiently.
Job Duties and Responsibilities:
- Responds promptly to phone calls, emails, and other correspondence.
- Reviews and approves the daily collection notice mailings, working with client and mail vendor.
- Tracks and monitors the daily mailing of collection notices.
- Tracks and monitors payment plans, tolls, fines, and fees.
- Coordinates efficient mailing procedures with mail vendor.
- Prepares operational plan for seasonal collection mailing for eligible accounts.
- Prepares for administrative hearings, court hearings, and trials.
- Assists with generating Administrative Hearing Dockets, seeing each docket through to completion.
- Performs account research related to Customer Service Referrals.
- Develops and manages relationships with client, courts, the public and other work groups related to assigned cases.
- Monitors assumed cases to ensure that all discovery requests including requests for interrogatories, admissions, disclosures, and production are timely responded to.
- Performs multiple projects simultaneously while maintaining an effective balance of priorities and high productivity.
- Participates in one-on-one sessions with the Managing Attorney of the Division to give and receive feedback.
- Participates in Division and Team staff meetings.
- Acquires familiarity with commonly used legal terms.
- Works independently.
- Performs other duties as assigned.
Knowledge, Skills and Abilities:
- Excellent research, writing, and analytic skills.
- Excellent interpersonal communication skills and ability to communicate and work in a collaborative group.
- Proficiency with technology and legal tools such as Microsoft Word, Excel, Outlook, Adobe Acrobat Software, PowerPoint, JIMS, and DEEDS.
- Knowledge of the Texas Transportation Code, the Texas Rules of Civil Procedure, and the Texas Rules of Professional Conduct.
- Ability to comply with the Harris County Personnel Policies and Procedures, the policies of the County Attorney, and the Harris County Toll Road Authority.
- Ability to perform thorough legal and factual analyses and exercise good judgment.
- Occasional ability to work extended hours to accommodate case load demands.
- Ability to organize and prioritize assignments to meet deadlines.
- Ability to comply with office training requirements.
- Ability to learn and use HCAO and HCTRA databases.
Candidates must be able to thrive in a culture based on:
- Accept constructive criticism and recommendations for improvement from management.
- Establishes and builds trust by diplomatically but assertively addressing conflicts directly with co-workers.
- Establishes rapport, seeks guidance, and maintains effective working relationships with colleagues.
- Adheres to the professional code of conduct and established norms.
- Respects the rights and dignity of others, adheres to set rules for professional conduct, and acts with honesty and integrity in dealings with others.
- Upholds the highest ethical standards in achieving the goals and mission of the office.
- Acts as a self-starter and able to work independently without supervision and seeks additional duties and responsibilities.
- Makes effective and efficient use of time in carrying out responsibilities.
- Organizes and prioritizes multiple projects simultaneously to maintain a high level of productivity and meets deadlines with minimal intervention.
- Proactively seeks avenues for self-development.
- Reports to work on time, seldom call in unexpectedly, and maintain a good attendance record.
- Recognizes public service as a high calling and is dedicated to the mission of our office.
- Understands that our office serves the people of Harris County.
- Demonstrate responsiveness both positively and professionally.
Education & Experience Requirements:
- A Bachelor’s Degree and five (5) years of experience with operational support.
- Prior analytical data review experience is preferred, but not required.
Position Type, Typical Work Schedule, & Working Environment:
This is a full-time position. Days and hours of work are typically Monday through Friday. Due to the COVID-19 Pandemic, HCAO employees currently work from home, which requires that you have the ability to work from home and reliable internet access. Once restrictions are lifted, we will transition to a hybrid work environment, and you will be provided an office. This job typically operates in a professional office environment, and the person in this role uses standard office equipment such as computers, printers, scanners/copiers and phones.
This is largely a sedentary role, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.
Preference will be given to applicants who have analytical data review experience. Applicants should provide a cover letter, resume with references, and at least one writing sample with their application.